Course Detail
Leaders set the emotional tone through what they notice, model and reinforce. Self-awareness helps leaders recognise triggers before reactions drive behaviour. Empathy and active listening strengthen trust, inclusion and collaboration and emotional self-management supports clearer decisions and conversations
under pressure.
This course will help leaders to:
• Recognise emotions, triggers, patterns and their impact on leadership
• Regulate responses and remain constructive under pressure
• Read emotional cues and listen with curiosity and empathy
• Give feedback and handle difficult conversations with clarity
• Create psychological safety, motivation and healthier team relationships
